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Comcast HDTV customer? You’re not getting anything close to what you’re paying for.

(Click here for a printable version.)

While many customers have a variety of issues with Comcast, I think their most egregious failure to deliver customer value mostly boils down to downright rotten picture quality.

What does “High Definition” really mean? At the barest minimum it means “better than standard definition,” also known as SDTV. It would also be reasonable to insist that it look better than enhanced definition, also known as EDTV. What you get from Comcast does not look consistently better than either SDTV or EDTV, as I demonstrate below.

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It’s a reference to this story.

Dear Mr. Olbermann:

After many years without MSNBC in my home, catching what I could of Countdown on the web and on business trips in hotel rooms, I have given in and upgraded my cable service. I’ve been telling everyone I know that you, sir, are the only reason I have done this. So I thought I should tell you too.

You are a hero and a patriot. Your “Special Comment” segments give me hope, and your commitment to journalism–right down to your refusal to permit the pointless and distracting ticker crawl during your show–is most admirable.

Please accept my most heartfelt thanks for what you do.

Sincerely,

Will Irace
www.irace.net
www.differhonestly.com